We do not accept returns or give refunds. We offer store credit or equal exchange within 7 days. Merchandise must be returned unworn, unwashed and with original tags attached. Products purchased online are eligible for exchange within 7 days of confirmed delivery. Customer is responsible for all return shipping costs. Shoe-Essence.com reserves the right to refuse any return if the item does not fit the criteria listed above. Shipping and handling charges are not refundable.